Customer service, now easier done than said
Use the power of customer context to improve agent productivity, promote self-service, manage cross-functional service processes, and increase customer happiness.
Omnichannel
Manage your customer conversations across multiple channels such as email, chat, phone, social media, and your website. Respond and perform follow-up activities without breaking a sweat.
Workflow Automation
Automate repetitive manual actions, and manage complex cross-functional service processes. Spot bottlenecks in your processes and track accountability at all times.
Platform
Connect Zoho Desk with other tools your team uses and add custom capabilities through REST APIs. You can even build your own help desk based internal apps through SDKs. Be a maker!
Self-Service
Embed a knowledge base, user community, and AI capabilities into your website, SaaS product, and mobile app, to help your customers find answers quickly.
Artificial Intelligence
Proactively triage support tickets, analyze customer sentiments, and spot anomalies in ticket traffic using Zia, the AI-powered assistant for Zoho Desk.
Rated as a leader by customers and experts
“Zoho Desk has helped us provide great support availability across multiple channels, maintain prompt response times, and manage the overall customer experience without breaking a sweat.”
Matthew Cianfarani, COO at Cartika Inc.
Save the world from bad customer service.
Founded on the principles of innovation and investing in great ideas, Cloudtool is a technology services company with a strong focus on delivering applications and products using multitude of software technologies.
Useful Links
Follow Us
Designed & Maintained by WebHugo